Return Policy

🌟 Returns

Hey there! At SESIDY, we're all about making sure you're delighted with your purchase. Got something that's not quite right? No worries! You've got a full 28 days from when you receive your item to return or exchange it. Not sure how to go about it? Our friendly customer service team is just a message away to guide you through every step.

Here’s how to make a return:

  1. Getting Started with Your Return

    • Step 1: Jump into our return center with the link we've provided. You'll need your order number (check your confirmation email for this) and the email you used for your order.
    • Step 2: Tell us why you’re returning and pick the item(s) you’re sending back. Got a photo or video? Great! It helps us understand things better.
    • Step 3: Hit the ‘submit’ button on your return request. Our team will take a quick look and get back to you in 2-3 days.

  2. Approval and Sending It Back

    • Step 4: Keep an eye on your email. We'll send you a note in 2-3 days to let you know if your return is good to go, along with what to do next.
    • Step 5: Once you get the green light, pack up your items and send them back to us within 28 days from that approval.
    • Step 6: Pop back to the return center to share your package's tracking details with us. And yes, holding onto your postage proof is a good idea!

  3. Finishing Up - Processing and Refund

    • Step 7: We'll let you know as soon as we've got your return.

About Return Shipping and Costs

  • Just a heads-up: For general returns, we don’t cover the shipping costs. These are on you, and we don’t provide return labels. Also, the original shipping charges aren’t refundable.
  • But, here’s an exception: If your items are damaged, defective, or not what you ordered, we’ve got the return shipping costs covered.

Warehouse Days Our warehouse team gets busy with returns every Wednesday. If your return misses a Wednesday, it'll be part of the next week's batch. This way, we keep things neat and speedy for your refunds.

Why Tracking Numbers Matter Sharing your return's tracking number helps us find your package quickly and speeds up your refund process.

🔄 Exchange

Direct exchanges aren’t on our menu, but here's a simple workaround: just return the item and place a new order for what you really want. Follow our easy return steps for your original item, then treat yourself to the right pick.

💰 Refund Details

Getting Your Refund To get a refund, make sure the items are just like they arrived: undamaged, unworn, freshly laundered, unchanged, and with all the original packaging and tags. Our team will give them a thorough check when they arrive.

Refund Choices

  • Refund to Your Original Payment Method: If this is your choice, the processing will begin as soon as our warehouse receives your returned item. Once processed, the refund should show up in your account in about 7-14 working days, depending on your bank.
  • Gift Card Refunds: Prefer a gift card refund? We'll issue it within 2-3 working days after our warehouse confirms receipt of your return.

Other Important Bits

  • Safe Returns: We're not responsible for items damaged or lost during return shipping.
  • Wrong Address?: If a return ends up at the wrong address, that's out of our hands.
  • Photos or Videos Help: They're not required, but can be super helpful if there's any question about your item’s condition.
  • Need RMA and Tracking: Without these, your refund might be delayed. We'll do our best to find your package, but if we can’t, issuing a refund gets tricky.
  • Stick to the Process: Returns outside our process (like unrequested or unauthorized items) can't be refunded.
  • Refunds for What We Get: We refund only for items that actually make it back to us.

🛑 Damaged, Defective, or Incorrect Items

Got something that’s not quite right?

  1. Report it: Snap a photo or video showing the problem and upload it to our return portal or email it to us.
  2. We’ll fix it: We’ll check out your evidence and decide on a partial or full refund, or we might just send you a new item.

💼 Restocking Fees

  • Yearly Limit: Three returns per year are fee-free.
  • Going Over: More than three? There’s a 6% restocking fee for each extra item.

🚫 List of No-Go’s

  1. Late Returns: 28 days to return, no exceptions.
  2. Item Condition: Items that are worn, altered, tag-less, marked, or have odors, and in the case of swimwear, missing hygiene stickers, are not eligible for return.
  3. Promos, Final Sales, and Special Items: Can’t return these, sorry.
  4. Custom Stuff: If it’s made just for you, it’s yours for good.
  5. For Your Eyes Only: Bodysuits, lingerie, swimwear, underwear... you get the gist.
  6. Jewels and Extras: Earrings and certain accessories are a no-return zone for hygiene reasons.

📝 Extra Notes

Once your order’s out the door, it’s out of our hands – so double-check your details before you hit 'confirm'.

🤝 Need a Hand? Reach Out!

Questions? Concerns? Just want to chat? Drop us a line at info@sesidy.com. We're here to help!

 

Last Modified Date: 12 January 2024