FAQ

Here's your ultimate guide for a hassle-free online shopping experience.

Orders

Generally, unpaid or unshipped orders can be cancelled. You may cancel your order within the first 12 hours after the order is placed.

Please note that once the order has been shipped out, it can't be cancelled anymore. Hope you can understand it.

The duration of shipping is varies from different location. Average shipping time is about 7-21 business days.

For guaranteed arrival times, please choose "DHL Express". For express delivery, your order will takes 3-7 business days to arrive. Please keep in mind that delays may occur due to public holidays, credit card verifications, etc.

Generally, we will email you the tracking info after the order being shipped out.
If there have no updates on page tracking after your order is shipped out, you'll be able to track the updates once it arrives your country. It's under the normal shipping process, no worries.

Please give some time for the courier to update the latest tracking info after reaching the next station, hope you will receive your package soon and love the wonderful item.

We do apologize if you received wrong item. But please don't worry. We will provide proper solution for sure. Please feel free to contact us for help.

Note: Please provide us with images of the issued items as well as the package picture , so that we can help you better.

We accept PayPal, Credit/Debit card payment.

Delivery

Normally, it will take 2-4 business days to prepare your order.
After preparing, we will ship out your order and we will email you about the tracking information when it was shipped out.


Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order. Your order may be delayed 4-6 days in processing and several days in transport based on the shipping company, thank you for your patience.

You can change your shipping address before shipment. Once your order is shipped, we are unable to change anything. Hope for your understanding.

Normally, it will take 2-4 business days to prepare your order.
After preparing, we will ship out your order and we will email you about the tracking information when it was shipped out.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order. Your order may be delayed 4-6 days in processing and several days in transport based on the shipping company, thank you for your patience.

We provide free standard shipping to over 200 countries around the world (with some exceptions)

If you need your parcel urgently, you may choose DHL Express for your delivery service (3-7 business days, flat rate of $19.99)

Returns & Refunds

If you received your order with incorrect item, defective item etc., please contact us within 30 days of receipt, you will provide proper solution for you.

Our customer service will give you the guidance about your order issue and we have the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Please contact us by email, we will help you with the return procedure.

We can accept exchange within 30 days of receipt. Please contact us to make a note for exchange details.